FAQS

What types of fragrances do you offer?

Raheel Fragrances specializes in a curated selection of luxurious perfumes and scented oils. Our offerings include best-selling Arabian Oud and enchanting floral blends, designed to evoke elegance and sophistication.

How do I ensure the quality of the fragrances?

We are committed to quality and authenticity, ensuring that each fragrance captures the essence of timeless beauty and individuality. Our products undergo rigorous quality checks to maintain high standards.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at raheelfragrances@gmail.com. Once your return is accepted, we will provide a return shipping label and instructions on how to send your package.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The fastest way to exchange an item is to return the original item and, once accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

What should I do if I receive a damaged or incorrect item?

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately at raheelfragrances@gmail.com so we can evaluate the issue and resolve it accordingly.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for specific details regarding shipping rates and delivery times to your location.